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All your hair related questions answered

  • Should I make an appointment?
    It's not mandatory but we advise you to do so, especially during the weekend.
  • How can I make an appointment?
    You can book online with a few clicks. Otherwise, please feel free to give us a call or send us an email. Online booking: Phone number: 02039528597
  • I am not sure what I want or need to book
    If you know what you want but are unsure what needs to be booked, please give us a shout and we'll be happy to assist you. If you are not sure what you want, please book for a free consultation and you'll have plenty of time to discuss your options with our friendly team :).
  • How do you price?
    We try to keep it as simple as possible. The price is the same regardless of the stylist. We always do a consultation prior to any service. You'll have plenty of time to explain the desired results to your stylist. They'll give you a quote for each option. A wash and a natural rough dry are always included with any service. We won't let you leave with wet hair! If you want a blowdry, it will be charged extra. Coffee, tea, mint water and lemon water are on the house :).
  • Why do you charge more for long hair?
    If you have long and/or thick hair, chances are you'll pay an extra. This is to cover for the additional time and product used. Please refer to our pricing guidelines to determine in which category you fall. There is no extra cost for cuts.
  • Do I have to book a blowdry?
    It's up to you! A wash and a natural rough dry are always included with any service. We won't let you leave with wet hair :).
  • Do you offer discounts?
    We do not. We do run occasional & specific offers from to time though - follow us on instagram to make sure you don't miss them!
  • How can I pay?
    We accept all major debit & credit cards as well as apple pay. We're Amex friendly - we want to help you get those extra miles for your next holiday ;). We also accept cash payments. We don't take payments over the phone or cheques. We can send you an invoice electronically, do not hesitate to ask.
  • Do you have parking facilities?
    Not directly by the salon. However you can park in one of the residential streets nearby.
  • What is natural hair botox?
    You might be thinking needles, injections and fake look. Think twice. Natural Hair Botox is a new treatment that restructures damaged hair, repairs split ends and adds incredible shine to hair. It works by filling in individual fibers of hair to help give it fullness and make it smooth. Not all hair botox treatments are the same Hair Botox is a popular trend right now, and there are many versions that claim to be the real deal. It’s difficult to know how well these products work or if the ingredients are high-quality. We've partnered with one of the best brands, which only uses high-quality, natural ingredients.
  • Hair botox vs keratin treatment
    The most important difference between hair botox and keratin treatment is that hair botox does not contain formaldehyde. This makes it much safer to use than keratin.
  • How long does hair botox last?
    Expect to stay at least 3 hours at the salon for the treatment. Effects last up to 8 weeks and depends on a number of factors, such as the condition of your hair and your hair maintenance routine. The shine disappears quicker, but bear in mind that the hair botox is primarily a deep conditioning treatment, not a gloss. It’s recommended that you use a low-sulphate or sulphate-free shampoo to preserve the results.
  • What are highlights?
    Highlights are sections or strands of hair that are dyed a few shades lighter than your base colour. The main purpose of adding highlights to your hair is to brighten up the overall colour of your hair and add softness and dimension to it. Now, there are two ways to highlight your hair. You can get them hand painted into your hair. It's the famous balayage technique - our specialty by the way ;) -or you can go the more traditional foil route. In this method, pieces of aluminium foil are used to separate the sections of hair that are being highlighted. This prevents the colour from getting on the surrounding hair and precisely gives you the look that you’re aiming for.
  • What is balayage?
    Balayage is a French word meaning "to sweep" or "to paint". It is a freehand hair colouring technique that gives a really blended natural look with no harsh or obvious regrowth lines. It's a very low maintenance hair colouring technique as you won't have to get your hair coloured as often as with traditional colouring techniques.
  • Highlights or balayage?
    I am glad you asked... but I don't have the answer ;). It totally depends on what kind of result you want, how your hair currently looks like, and how much maintenance you are willing to put in. If you're not sure, I'd suggest booking a free hair consultation or talking to a member of the team.
  • What is Ombre?
    The word "ombré" means "shaded" in French. It's a two-toned hair colour effect that is typically darker at the top and lighter on the bottom. It can be any colour combination - natural blonde, brown or red, or something unconventional like pink or purple.
  • What is the difference between Ombre & Balayage?
    Ombre is a bit more of a style whereas Balayage is a technique. Both result in a pretty low maintenance routine.
  • What is back2back highlights?
    Back2back highlights are obtained by placing fine to medium sections of hair onto a foil and applying your colour choice without leaving much hair in between the packets.
  • What is natural/organic hair dye?
    There is no formal definition or classification for natural dyes. We work with Natulique, a Danish brand. Their hair colours are strictly designed with the focus on natural ingredients that provide a more gentle hair colour and extra conditioning. There is no ammonia or parabens in their product, which makes them safe for pregnant women, people suffering from cancer and those who have a sensitive scalp. The result is the same as any other brand although it requires more talented hair stylists since their range has a limited number of colours, and therefore more mixes are necessary to get to the very colour that the client wants. There are quite a few examples of what natural hair dye looks like on our Instagram, including pictures of the Natulique Colour Innovation Award 2018.
  • I did henna on my hair - is it an issue?
    First off, please always tell us when you've previously coloured your hair with henna. We'll discuss this with you, but typically it's hard if not impossible to go lighter if you've done henna recently - otherwise you're likely to end up with green hair.
  • Does colouring damage hair?
    Not if it's done properly and not too often. We wouldn't advise to do it more than once every five to six weeks. A very good way to prevent your hair from being damaged is to do an olaplex treatment. You can ask your stylist to apply it directly in the colour or you can use it as a stand alone treatment. If your hair is already damaged, perhaps you should stop colouring your hair for a while. You could also do a balayage, which requires less maintenance and therefore will allow your hair to recover. Another solution is to do a natural hair botox. It's a brand new treatment that repairs damaged hair.
  • Semi vs permanent hair dyes - what's the difference and which one should I go for?
    Permanent colours use chemicals that strip the hair of its natural colour and replace it with another colour, a permanent dye. Semi-permanent colours penetrate the hair shaft, but not as deeply as permanent dyes. They usually fade after about eight shampoos. They are far gentler than permanent colours that are usually heavily chemical. However, the result isn’t as good as semi-permanent colours only cover sixty percent of grey hair. Permanent colours last longer but also require more maintenance; when the hair grows back, the roots become visible since it’s not covered by the permanent colour. Therefore, it’s necessary to pay a visit to your favourite hairdresser regularly. On the other hand, semi-permanent colours completely fade away after a few shampoos and therefore there is no risk to have a fake look with different colours in your hair when your hair grows back. It’s a very good solution if you’re after a change but can’t be bothered to maintain it. However, we wouldn’t recommend it if you want to keep the colour for much longer than a couple of months since it will end up being more expensive than a permanent colour.
  • Do some hair types accept colour more than others?
    We were not born equal and this applies to hair too! Some people have more resistant hair than others. External factors such as sun exposure, using a hair dryer or shampooing its hair too often will make the hair less resistant. Asian hair is also known have a more solid structure than Caucasian hair, with up to ten layers of cuticle whereas Caucasian has closer to five. When it comes to colouring hair, there isn’t much difference between resistant and porous hair. The only one is the increased processing time when bleaching a resistant hair.
  • Total colour change i.e brunette to blonde - read first
    Going darker is fairly easy as it doesn’t involve any bleaching whatsoever. However, it’s also a lot more difficult to fix if you don’t like the colour, so choose carefully.If you want to get a lighter colour, it’s a bit trickier. First, have you done henna hair dye in the last two years? If so, forget it, you won’t go lighter – but greener unless the plant dyes you’ve used contain only henna, cassia, or a small amount of buxus and no indigo, in which case your hair won’t turn green. However, since henna works by coating the outside of the hair shaft while other dyes penetrate the shaft, it's hard to dye over henna and going lighter would require multiple bleaches. If you haven’t gone down the henna road, it’s easier. You can go several shades lighter in one go and if you want to make sure you give your hair extra protection during the process, the plex treatments will be your best friends. We use olaplex which is probably the most famous one, but there are plenty of options out there. The beauty of it is that you can use during the process, as an additive mixed in your colour, or as a conditioner or a treatment. The plex products protect the micro-bonds within the hair fibrils and even repair them, for a glossy and shiny look.
  • How to best cover grey hair?
    When one wants to colour their grey hair, the most efficient, both look wise and time wise, is to do a balayage with baby light (very thin highlights), hand painted. Foil shouldn't be used otherwise when the hair grows back, there will be a clear and obvious line because of the oxydation process involved with foil. Free hand painting allows to lift up the colour very naturally, like the sun, something that isn't possible with foil highlights that give a yellow/brassy colour.
  • How can I protect my hair from the sun?
    First off it's worth mentionning that coloured hair are more sensitive to sun. If it's not looked after properly, the colour might go away quicker or change. The best way to protect your hair from the sun is a non greasy spray for fine hair, as for thick hair, you should use protective oil to moisturize deeply the hair. It's good practice to use a very gentle shampoo pour get rid of seat salt and/or chlorine. It's also useful to apply a nourishing mask covered with a hot towel for 5 minutes once a week. Finally, just like for your skin, eating orange fruits & vegetable, rich in carotene, helps the body get ready for the sun.
  • What is lowlights?
    Lowlights use the same technique as highlights but a darker colour is painted through to create a dimensional multi-tonal result. Lowlights are usually added through if you have been having highlights for a while. Over time more hair is highlighted, or lightened, so the resulting dimension is lost. Lowlights re-create that dimension. We charge the same for highlights and lowlights - yep, no discrimination down here!
  • What is a makeover?
    If you want a big change i.e going from dark to light or the other way round, chances are it's a makeover. Please book a free consultation with us or give us a call so we can discuss your options. We issue individual, bespoke quotes for colour changes as it's impossible to standardise.
  • How can I book a colour change/makeover?
    Please book a free consultation first or reach out to us. It's a bespoke process and we need to see you and/or talk to you before we can book you in.
  • What is the difference between half heald and full head of highlights/balayage?
    A Half head of highlights/balayage is spread over the top of your head, the crown and side. A full head of highlights is spread all over. The difference is mostly visible if and when you wear your hair up.
  • Do you do men?
    Absolutely - we're not sexist ;). We cater for men, women and children. Come among with your family. The more the merrier!
  • I have short hair - why should I pay the full price?
    We have a "fair pricing" policy. Whether you have short or long hair, the stylist is doing the same job and they still needs to shape your hair according to your wish. Save for a few exceptions, cutting long hair or short hair takes the same time.
  • What's included in a haircut?
    Everything: shampoo, head massage, and a natural rough dry. If you want a proper blowdry, it will be charged extra.
  • Can I have just my fringe done?
    Sure. We charge a whopping £8 for the fringe.
  • Do you do the beard?
    We do offer a trim for £4.
  • How much is a blowdry?
    We all like a glamourous blowdry! We charge between £33 and £43 for a regular blowdry, depending on your hair's length and thickness. That's because it takes more time to blow dry long and/or thick hair.
  • What is a perm?
    A perm is a process where your hair is treated with a chemical to alter the structure and permanently wave or curl you hair. A perm will last approximately 6 months if your home care regime supports the perm and your hair. Perming can expose you to some damage, so if your hair is already dry or damaged, then proceeding with a perm is most likely not a good idea. Besides, we don't recommend doing a perm on coloured hair. We charge from £80 for a perm. Price might vary depending on your hair's length and thickness.
  • Do you do hair up?
    We do hair up, wedding hair up and braid. It's best to send a picture of your hair and of the desired results prior to booking an appointment, to make sure we allocate enough time to your booking. If you're getting married, we would happily help you look your best. Please reach out to us to explain us what you're after and we'll put together a quote for you.
  • Which brand do you work with?
    Your health matters! That’s why we have carefully chosen the brand we've partnered with. It's Natulique, a fairly small, danish company. They're a true pioneer in the beauty industry as they use as many certified organic ingredients in all of their hair care and colours as possible. Their products are 100% ammonia free and PPD free and give outstanding results. But perhaps more importantly, they share common values with us. They care. Not only about their employees or their clients, but about the planet. They strongly believe that there is a better way to hairdressing. We share their vision.
  • Do you do acrylic nails?
    No, we use gel. It's more flexible than acrylic, odor free & super clear.
  • How long does a mani/pedi last?
    It all depends on how you use your hands! Typically two or three weeks for a gel manicure if you don't have a manual job, and between three to four weeks for a gel pedicure. Polish doesn't last as long.
  • Can my children have a mani too?
    Absolutely! They're more than welcome - the process is obviously different as we won't cut any cuticule and can only apply varnish. We also have lots of different decals which are really cute.
  • Do you have a mani/pedi deal?
    No, we don't.
  • What is a luxury mani/pedi?
    Essentially a normal manicure/pedicure, plus: a paraffin wax treatment that is of great benefit to dry cracked skin and can help relieving the pain caused by arthritis and rheumatism. a hands/feet scrub to brighten them and give them a beautiful look.
  • What is a SPA mani/pedi?
    It's a normal mani/pedicure with a peel-off mask that helps detox the body, draw impurities from the skin, boost circulation and cell turnover and exfoliate, smooth and moisturise the skin. It comes with a scrub to brighten them and give them a beautiful look.
  • What is a French manicure?
    It's a pink, beige or nude base tipped with pure white. It's simple, elegant, and it's very versatile: it goes easily from work to party.
  • Nails - gel vs varnish
    Nail polish is a lacquer where the ingredients been refined over the years to protect nails against drying out and cracking. The nails artist will lay down a base coat, three polish coats and a top coat. A gel manicure and a Shellac manicure are essentially the same thing: long-lasting polishes cured under UV lamps. The difference is that "gel nails" or "manicure" is the generic term for nails done under a UV lamp, while Shellac is a brand of gel nails by the company Creative Nail Design (CND). Which is best? Gel manicures last longer (2 to 4 weeks) and dry far quicker than regular polish. Having chipped or smudged nails is a thing of the past. Because the gel dries so quickly, you don’t have to worry about ruining your nails during your next activity.
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